Purpose of job

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

• Professional Cert/Nitec/Diploma

Competencies

Must Have Competencies:

• Care assistance – Level 1
• Intervention Implementation – Level 1
• Social Service Programme Implementation – Level 1
• Group Work Intervention – Level 2

Good to Have Competencies:

• Client Supervision – Level 1
• Conflict Management – Level 2
• Social Service Programme Evaluation – Level 1
• Support Service to Seniors – Level 2
• Stakeholder Management – Level 1

Critical Core Skills:

• Communication – Intermediate
• Collaboration – Basic
• Customer Orientation – Intermediate
• Problem Solving - Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link SSG | Social Service

Purpose of job

Case management and psychosocial intervention for various clientel groups from youths, adults, caregivers, seniors with mental health challenges in the community in accordance to ethical and legal guidelines.

Key Responsibility Areas

• Ability to provide case management, psychosocial intervention, care coordination and recovery support for clients with alleged or diagnosed mental health issues.
• Able to work independently to conceptualise, implement intervention plans and follow-up with clients.
• Some knowledge and experience with youth mental health and peri-natal maternal mental health will be an advantage.
• Support intake and referral services.
• Work together with community partners or stakeholders for case conferences pertaining to complex cases.
• Create programme, conduct and facilitate groupwork for clients and caregivers if needed.
• Provide talks to raise awareness of mental health issues and dementia.
• Update of sessions into the system for reports according to service requirement.
• To undertake any duties as assigned by the Head, Community Mental Health and the Executive Director.

Experience:

• Experience and/or knowledge in working with clients on Mental Health challenges and Person-Centred Care and recovery will be an advantage.
• Experience in case management, group work and community work will be an advantage.
• Good organisational skills, highly motivated and service mindset to serve the community.
• Ability to work independently and as a strong team player.
• Good administrative and computer skills with proficiency in MS Office.

Qualifications:

• Grad Diploma/ Degree in Social Work

Others:

• Required some traveling and home visit to different locations.

Competencies

Must-Have	Case and Care Planning	Level 2
Must-Have	Casework Evaluation	Level 2
Must-Have	Casework Intervention	Level 2
Must-Have	Practice Supervision	Level 2
Must-Have	Social Service Programme Evaluation	Level 2
Good-to-Have	Group Work Intervention	Level 2
Good-to-Have	Social Service Programme Implementation	Level 2
Good-to-Have	Collaborative Practices Across Disciplines and Sectors	Level 2
Good-to-Have	Reflexive Practice	Level 2
Critical Core Skills	Communication	Intermediate
Critical Core Skills	Collaboration	Intermediate
Critical Core Skills	Customer Orientation	Intermediate
Critical Core Skills	Problem Solving	Intermediate

Purpose of job

Provide leadership and oversee service delivery, training for volunteers according to programme objective in accordance to ethical and legal guidelines.

Key Responsibility Areas

• Work closely with the Team Leads to identify potential clients who are in recovery according to programme requirements.
• Work with Crest Team Lead to develop strategy to operationalise plans in volunteer recruitment, design of training materials, befriender training, budget planning, execution and evaluation of programme.
• Provide care coordination: Develop and monitor care plans, referral and follow-up for clients and caregivers who are at-risk of mental health and dementia.
• Plan and conduct outreach and screening to the community, including community mapping, to promote mental health awareness and early identification of mental illnesses and dementia.
• Plan and organise cognitive stimulation activities or programmes for the community to support clients who are at-risk of cognitive decline, mental health conditions and dementia.
• Coordinate and match potential volunteers to clients to maintain social connectedness through befriending the clients.
• Plan and conduct training for volunteers in their roles and responsibilities to carry out befriending, and identifying red flags and mental health symptoms.
• Networking with relevant stakeholders to promote the interests and services of Filos Community Services.
• Documentation of visits and sessions conducted by volunteers to clients to meet the programme KPI.
• Provide monthly administrative reporting according to service requirement, and manage the data base of clients and volunteers.
• To undertake duties assigned by the Executive Director, Head and Team Leads.

Experience:

• Knowledge in programme implementation, volunteer management and training.
• Experience in case management, groupwork and community work will be an advantage.
• Experience and/or knowledge in working with clients on Mental Health challenges and Person-Centred Care and recovery will be an advantage.
• Good organisational skills, highly motivated and service mindset to serve the community.
• Ability to work independently and as a strong team player.
• Good administrative and computer skills with proficiency in MS Office.
• Self-motivated, pleasant and resourceful personality.
• Ability to work well with a diverse group of clients, volunteers and stakeholders.
• Ability to carry out presentations and training to volunteers and stakeholders.

Qualifications:

• Grad Diploma/ Degree in Social Work

Others:

• Required travelling to different locations within service boundary.

Competencies

Must-Have	Case and Care Planning	Level 2
Must-Have	Casework Evaluation	Level 2
Must-Have	Casework Intervention	Level 2
Must-Have	Practice Supervision	Level 2
Must-Have	Social Service Programme Evaluation	Level 2
Good-to-Have	Group Work Evaluation	Level 2
Good-to-Have	Group Work Intervention	Level 2
Good-to-Have	Social Service Programme Implementation	Level 2
Good-to-Have	Collaborative Practices Across Disciplines and Sectors	Level 2
Good-to-Have	Reflexive Practice	Level 2
Critical Core Skills	Communication	Intermediate
Critical Core Skills	Collaboration	Intermediate